Support
Thank you for using Image & Text Converter. If you need help, have questions, or want to provide feedback, please contact us by email.
Contact
Email: yisenhjm@gmail.com
When contacting support, please include your device model, iOS version, App version, and a brief description of the issue so we can help you more efficiently.
Common Questions
1. Why is recognition not accurate?
OCR accuracy may be affected by image clarity, lighting, angle, font style, and text size. For better results, please use clear images with good lighting and minimal distortion.
2. Where is my recognition history stored?
Recognition history is stored by default on your device. You can delete local history records within the App where the feature is available.
3. Who handles in-app purchases?
In-app purchases are processed by Apple through the App Store. If you have payment or refund questions, please refer to Apple’s App Store purchase support.
4. Can I disable camera or photo permissions?
Yes. You can disable camera or photo library permissions at any time in your device system settings. Some App features may become unavailable after permissions are disabled.